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The complaint państwa resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation. The player from Australia noted that the casino hadn’t paid out his winnings due to a first deposit premia being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had jest to reject the complaint. The Complaints Team had explained the industry standard regarding maximum bet rules and had asked the player jest to provide additional information for further investigation.
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