The player from Germany has requested a withdrawal five days prior to submitting this complaint. We rejected the complaint because the player didn’t respond jest to our messages and questions. The player from Ecuador had reported that his online casino account had been blocked without explanation after he had attempted jest to withdraw his winnings. He had claimed that the casino had confiscated his funds amounting owo $77,150 ARS, alleging violation of terms and conditions. Despite our efforts jest to mediate, the casino had not initially responded jest to the complaint.
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At HellSpin Casino, we strive owo process verification documents as quickly as possible, typically within 24 hours of submission. During peak periods or if additional verification is required, this process might take up to czterdziestu osiem hours. You can check the stan of your verification aby visiting the “Verification” section in your account dashboard.
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- The player from Australia submitted a withdrawal request less than two weeks prior to contacting us.
- Later, the complaint państwa rejected again due to the player’s unresponsiveness.
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The player from Germany had a bonus at Hellspin, met the wagering requirements, and won €300 without an active nadprogram. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable to investigate further and had to reject the complaint due jest to the player’s lack of response jest to our inquiries.
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The player from Germany was accused of breaching premia terms aby placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed owo reply. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification.
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